Refund and Returns Policy

JKmultistore Return & Refund Policy

1. Overview

At JKmultistore, we want you to be fully satisfied with your purchase. If you’re not happy with your order, you may be eligible for a refund or return under the conditions listed below.

2. Return Eligibility

You can return products if all of the following are true:

  • The return request is made within 7 days of delivery.

  • The product is unused, undamaged, and in its original packaging.

  • All tags, accessories, and freebies (if any) are returned with the product.

Note: Certain items may not be eligible for return, such as perishable goods, personal care products, or products marked non-returnable on the product page. Returns are subject to verification upon receipt.

3. How to Request a Return

To initiate a return:

  1. Contact customer support within the return period (usually 7 days from delivery).

  2. Provide your order number, reason for return, and photos (if the product is damaged or defective).

  3. Follow the return instructions provided by our support team.

Once your return is approved, you will receive instructions for returning the product.

4. Refund Process

After we receive and inspect your returned product:

  • If the return is approved, we will process the refund.

  • Refunds are issued to the original payment method used for the purchase (e.g., credit/debit card or online payment).

  • Refund processing usually takes 7–10 business days after the return is received and approved.

  • Please note: It may take additional time for your bank or payment provider to post the refund to your account.

🚫 Shipping charges are typically non-refundable, unless the return is due to our error (e.g., wrong or defective product).

5. Cancellations

  • You may cancel your order before it has shipped to receive a full refund.

  • Once the order is shipped, it cannot be cancelled — returns must be used instead.

6. Damaged or Defective Items

If you receive a damaged or defective product:

  • Report it within 48–72 hours of delivery with photos showing the issue.

  • We will assist you with a return or replacement at no extra cost.

7. Contact Information

For any questions about returns or refunds, please reach out to:

📩 Email: support@jkmultistore.com (example address — replace with actual)
📞 Phone: +91-9050210000

Shopping Cart